Packaging information
CTN Szie: 40 × 30 × 20 cm
G.W./CTN:10 kg
QTY/CTN:120 pc/carton
Location of order Number:
About the quality problem, return and exchange goods
1. If any quality problem is found within 15 days after receipt of the goods (subject to the date of receipt of the waybill), please contact the after-sales customer service immediately. It will not be accepted after the deadline. The package of the product in question must be kept intact (please bring your own package, do not paste or write directly on the box of the product). Accumulation of more than five kilograms of return, return of freight by our company. Please accumulatively return 5-10 kg by ordinary logistics. Our company will bear and refuse to send expensive Deppon, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will pay for it by ourselves.
2. Please communicate with the after-sale service staff before returning the goods, and fill in the after-sale service form with your cooperation, so that your return can be tracked and dealt with timely.
3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, the goods will not be returned or replaced.
4. For the damaged goods in transportation, we consider it is very troublesome for the customer to directly seek compensation from the logistics company, so our company will take full responsibility, but we must propose and fill in the after-sales service form within 3 days after receiving the goods and register them. If the goods are not damaged in transit within 3 days after receiving the goods, the goods will be received in good condition by default.
5. In the case of sending goods not sold by our company to our company, we reserve the right not to deal with the return and replacement of all goods, and the freight shall be borne by the customer, and the goods shall be returned directly to the customer.
6. The following conditions cannot be exchanged:
A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is not complete;
B. Repair or refit without authorization;
C. Not used or stored in the normal way;
D goods beyond the period of after-sales service.
E Seasonal products are not refundable after expiration (such as thermal stickers for fans in summer and winter).
7. After-sales service is the most basic service of the company. We are willing to provide good after-sales service for you.
8. As for the above treatment of products with damage and quality problems, if the weight does not reach 5 kg, if the customer wants to return it, the freight shall be paid by themselves
Because many of them are the first time to Alibaba to batch goods, are not familiar with the process, after a period of summary and staff feedback, listed some common problems to solve, of course, there will be a lot of shortcomings, welcome to come to the proposal! Your little advice will be a valuable experience in our growing process!
1: About how many initial batches, do you support mixed batches? Is there a limit on the amount? What about the freight?
All products according to the above starting batch can be unlimited amount! Support mixed batch! Support Alipay transactions!
We have written the weight of each product. When shooting, the freight system will calculate automatically, which may have a slight error. If you have any questions, please contact the customer service in time.
2. Are the goods delivered randomly? Can you choose the style?
On the issue of the design and color, distribution of the default are mixed, there are special requirements of friends can note the style or color (taken together have a bar can note, write the article number, style, such as: Y1: black), we will try to help you prepare, in accordance with the requirements but are short of, hope you tolerance. Write a message for a large piece to note a small piece to send at random. Color and style are sent randomly, but you can write remarks, we try to write according to your match, if the lack of color and money will be sent to you immediately, please forgive me! There's a column for you to note when you shoot together.
3: For the customer who needs to check documents and check orders, please send the Alibaba account to the customer service for the convenience of checking orders. The Alibaba account is the login account at the top left corner of the Alibaba page.
4: How long will it take?
Jiangsu, Zhejiang and Shanghai generally 1-2 days, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin generally 2-3 days, other areas 3-5 days, remote areas 4-7 days, the general logistics outside the province 3-7 days!
5: When will it be shipped?
About the delivery: the express delivery will be received at 6:00 PM, and the orders of the day will be delivered tomorrow or the day after tomorrow. Because there are many orders to be arranged in front of us, and many customers need to make up and change the address, so we will arrange them and then deliver them! We will arrange shipment as soon as possible! Hope you can understand! Our cooperation express company is every day express, please log inhttp://www.ttkdex.com/The query.
6: How do I check the order number and transaction records?
Please log in alibaba account first, and then click assistant
Then select the transaction record to view
Location of order Number:
About the quality problem, return and exchange goods
1. If any quality problem is found within 15 days after receipt of the goods (subject to the date of receipt of the waybill), please contact the after-sales customer service immediately. It will not be accepted after the deadline. The package of the product in question must be kept intact (please bring your own package, do not paste or write directly on the box of the product). Accumulation of more than five kilograms of return, return of freight by our company. Please accumulatively return 5-10 kg by ordinary logistics. Our company will bear and refuse to send expensive Deppon, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will pay for it by ourselves.
2. Please communicate with the after-sale service staff before returning the goods, and fill in the after-sale service form with your cooperation, so that your return can be tracked and dealt with timely.
3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, the goods will not be returned or replaced.
4. For the damaged goods in transportation, we consider it is very troublesome for the customer to directly seek compensation from the logistics company, so our company will take full responsibility, but we must propose and fill in the after-sales service form within 3 days after receiving the goods and register them. If the goods are not damaged in transit within 3 days after receiving the goods, the goods will be received in good condition by default.
5. In the case of sending goods not sold by our company to our company, we reserve the right not to deal with the return and replacement of all goods, and the freight shall be borne by the customer, and the goods shall be returned directly to the customer.
6. The following conditions cannot be exchanged:
A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is not complete;
B. Repair or refit without authorization;
C. Not used or stored in the normal way;
D goods beyond the period of after-sales service.
E Seasonal products are not refundable after expiration (such as thermal stickers for fans in summer and winter).
7. After-sales service is the most basic service of the company. We are willing to provide good after-sales service for you.
8. As for the above treatment of products with damage and quality problems, if the weight does not reach 5 kg, if the customer wants to return it, the freight shall be paid by themselves
