Required reading for ordering customers (this statement is the default when placing an order)
Return and exchange process for retail customers
I. Return or replacement for non-quality problems: 1. Apply to customer service within 7 days (168 hours); 2. Communicate and negotiate with the customer service, and make up the postage or price difference for replacement, and note the original order number, product information to be replaced and the tracking number to be sent back. (If the goods are damaged in the process of transportation and other circumstances affecting the second sale, the buyer shall make up the difference for the replacement of goods.If the goods are returned, the loss of the corresponding products and the round-trip freight shall be deducted according to the actual situation)Ii. Quality problem Return and replacement: 1. Application shall be submitted to the customer service within 24 hours after the customer signs for receipt; 2. Provide pictures with details of quality problems, reach an agreement with customer service, and inform the buyer to send them back according to the situation (The postage will be paid by the buyer in advance, after our company signed the receipt to confirm that it is true will pay alipay transfer and wangwang screenshot to the buyer, refuse any reason to pay on arrival!); 3. Provide the express tracking number, and contact our company in time after the logistics company signs for receipt. Our company will send or refund the goods within 48 hours after receipt. (The round-trip freight is borne by our company) Note: If the after-sales parts cannot be processed due to incomplete information receipt, they will be deemed as abandoned.
Matters needing attention for return and replacement of wholesale customers
If there is any damage, missing, missing, wrong delivery, quality problem or defect, please contact the customer service for comments and the amount of the goodsAccumulated to more than 200 yuanThen a replacement. For return and replacement of non-commodity quality problems, the buyer shall bear the round-trip freight charges and damages of products and outer boxes, namely10% of the value of the goods(Carton, labor, management costs and other losses due to product packaging). Under the above circumstances, any collect payment is refused.
Product information
- Product: Drawer type multi - panel cosmetic box
- Article No. : 2537
- Product material: PP
- Product weight: 819 grams
- Packing: in a single carton
- Regular colors: white, pink, purple
- Number of cases: 12
- Product size: 32*19.2*17
- Single carton gauge: 20.5*18.5*33.5
1. About size
Many customers think it is good to see the picture of the product, and they take it directly. They neglect to enlarge the product properly in order to let the customer have a closer look at the physical objects and details. Please pay attention to the product parameters in the details when you take the picture.
2. About color
Due to the reason of photo shooting, it will lead to a slight color difference in the website picture object, which is not a quality problem. The final color shall be based on the actual product. The color difference shall not be considered as the basis for the negative comment.
3. About customer service
Customer service online hours: 8:30-17:30 a.m Online break time: 11:30-13:00
4. Express delivery
Under normal circumstances, the goods will be delivered within 48 hours after the order is placed, and within 3-5 days (except statutory holidays).
1. Please fill in the accurate receiving information and keep the phone unblocked before receiving the goods, so that the delivery personnel can contact you timely when delivering the goods, so as not to delay the receiving time.
2. If the package is not delivered in time due to the reasons such as the address you filled in is unknown, the phone is not stopped or shut down, please take the initiative to contact the logistics company to collect the package, and you will be personally responsible for the freight incurred by returning the package to the place of shipment.
3. By default, express will only be sent to you by post express, Deppon Express or SF express (please pay carefully if the express fails to arrive).
