Wholesale instructions and FAQs:
(1) Are there any goods on the shelves? What if it's out of stock?
All of our products are sold from stock, and the page shows that the baby can be shot is in stock, please rest assured to buy. Due to a wide variety of goods, the daily sales volume failed to take off the shelves in time
Please understand the situation caused by stock shortage, we will contact you by phone or Wang Wang and deal with it.
This shop is specialized in wholesale, for the product warehouse with a few yuan of amount out of stock, it will change other colors or cross out, and send other goods to you. The goods out of stock will not be reissued.
(2) We have paid, when will the goods be delivered and how long will it take to receive the goods?
As the daily shipment quantity is relatively large, we will deliver the goods in order of payment within 72 hours after your successful payment. The delivery time will be affected by distance, weather and uncertain factors
(3) What should we do if we receive the goods with quality problems and out of stock?
If the goods are out of stock or have quality problems after receiving the goods, please contact after-sales service in time within three days. If there are quality problems, please take pictures and send them to the customer service immediately after receiving the goods.
I received the goods, but I don't like them very much. Can I exchange them? If you are not satisfied with the product, do not like it, in the case of no use, does not affect the secondary sale, can be returned or replaced, freight charges.
(4) Do not return or exchange under the following circumstances
A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is incomplete;
B. Repair or refit without authorization;
C. Not used or stored in the normal way;
D goods beyond the period of after-sales service;
E Seasonal products beyond the time limit shall not be returned (such as mosquito repellent products in summer, fans for warmth in winter);
F The products our company has removed from the shelves will not be returned or replaced.
About after-sales
A) We will not return goods that are damaged by human causes (such as unauthorized repair, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), goods with incomplete packaging, and goods that have been reprocessed.
B) Since the factory may change the product packaging according to the production situation, the outer packing is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return of goods for this reason. If you need to return the goods, you need to pay the return freight
C) Random mixing is the default for multi-color and diversified products. The company will try its best to meet the product color and style specified by the customer in the order notes. For individual orders, we do not accept the return of goods due to the color and style of the stock in the warehouse cannot meet the customer's requirements. If the goods need to be returned, the return freight shall be taken care of by ourselves
D) Personal preference (smell, color, model, appearance) shall not be returned; The buyer thinks commodity quality has a problem subjectively, please issue the written appraisal that legal recognition, do not allow otherwise return goods, if need return goods round trip freight need to take care of oneself
Crossed price: The crossed price may be the guided sale price of the item or the previously displayed sale price of the item. It is not the original price and is for reference only. Ununderlined price: The ununderlined price is the selling price of the commodities on Alibaba's China website. The specific transaction price is subject to the participation of the commodities in activities or the use of coupons by users, etc., and the final price on the order settlement page shall prevail. In pre-activity state: underlined price: the underlined price is the selling price of the commodity in the pre-activity state, not the original price. The specific transaction price may change due to the use of coupons by users, and the final price on the order settlement page shall prevail. Ununderlined price: The ununderlined price may be the activity price that the commodity is about to participate in the activity, for reference only. The transaction price during the specific activity may change due to the use of coupons by users, etc., and the final price on the activity is the order settlement page. Under the condition of joint discount: buyers of the goods (except some specifications) can enjoy the preferential price of joint discount during the period of joint discount (the price is more favorable than the price of daily activities during the same period of joint discount). * Note: The above instructions are valid only in case of price comparison. If the merchant explains the underlined price separately, the expression of the merchant shall prevail.
Crossed price: The crossed price may be the guided sale price of the item or the previously displayed sale price of the item. It is not the original price and is for reference only. Ununderlined price: The ununderlined price is the selling price of the commodities on Alibaba's China website. The specific transaction price is subject to the participation of the commodities in activities or the use of coupons by users, etc., and the final price on the order settlement page shall prevail. In pre-activity state: underlined price: the underlined price is the selling price of the commodity in the pre-activity state, not the original price. The specific transaction price may change due to the use of coupons by users, and the final price on the order settlement page shall prevail. Ununderlined price: The ununderlined price may be the activity price that the commodity is about to participate in the activity, for reference only. The transaction price during the specific activity may change due to the use of coupons by users, etc., and the final price on the activity is the order settlement page. Under the condition of joint discount: buyers of the goods (except some specifications) can enjoy the preferential price of joint discount during the period of joint discount (the price is more favorable than the price of daily activities during the same period of joint discount).* Note: The above instructions are valid only in case of price comparison. If the merchant explains the underlined price separately, the expression of the merchant shall prevail.
