Is there a limit on the amount? How to calculate the freight? All products are OK according to the above minimum order quantity, the amount is not limited! Mixed Batch supported! Alipay transactions are supported! Support Online Banking! We have stated the weight of each product. The freight system will automatically calculate it when ordering. There may be some errors. If you have any questions, please contact customer service in time.
2: Are the products on the shelves in stock? What if it is out of stock?
All our products are sold in stock, and the products that can be ordered are available on the page. Please rest assured to buy. Due to the large variety of products, the daily sales volume is relatively large, and some products are out of stock due to their failure to be removed in time. Please understand that we will contact you by phone or Wangwang message and handle it.
3: about the color difference of the product
due to factors such as the display or the light environment, there is a certain color difference in the pictures you see. We try our best to minimize the color difference. The color difference problem will not be used as the basis for complaints, low scores, and returns. All products in this store are produced by cooperative factories, absolutely guaranteed quality, please rest assured to buy.
4: about after-sales service
no matter what problems occur, whether it is the service or the quality of the goods, as long as you contact our customer service, we will definitely solve all the problems for you sincerely. If you do not contact the buyer who applies for refund or return, it is not good for both buyers and sellers. We hope to solve your practical problems. Please ask buyers who like not to contact for direct refund or return to raise your hand. We promise that things that cannot be solved after communication.
5: about receipt of goods
as the goods will inevitably collide during transportation, resulting in damage, please check whether they are in good condition in front of the courier when you sign for them. If you find any damage, you must sign off the Express ticket and reject it. If the express delivery is not allowed to check, you can inform us to handle it. We will negotiate with the express company, in this way, you will not have any economic losses, otherwise we will not be responsible for the receipt.
6: shipping instructions
express delivery: for small orders, you can directly order them. The Alibaba system will automatically calculate the express shipping fee and the charging standard will be automatically displayed. If you have a designated courier company, please contact customer service in advance. Otherwise, the company will choose the default courier company to deliver the goods. Auto Logistics: If your goods are heavy, we recommend that you use auto logistics to reduce your transportation costs. For example, if a 15kg cargo is sent to Shenzhen, the express delivery fee is generally 60-75 yuan, while the automobile transportation only needs about 15 yuan (if there is a transit fee, it is calculated separately). The time required for logistics and express delivery to receive the goods is almost the same. After the goods are delivered, the shipping department will call you to pick up the goods at the designated shipping point. Generally, you need to pick up the goods within 3 days to avoid warehousing fee.
7: return and exchange
1: We guarantee that there is no reason to return the goods within 7 days. For non-quality issues, the buyer must bear the return freight. If the goods are returned or exchanged due to quality problems or our responsibilities, our store shall bear the freight. 2: We will not return or exchange products that have been used or affect the secondary sales. Please understand.
8: Product Evaluation
if you encounter problems, as long as you contact our customer service, we will definitely take the initiative to help you solve them objectively and never evade any responsibility. It is not helpful for both buyers and sellers to give negative comments at any time. We hope to keep every friend who likes Akoba, solve your practical problems and improve our service level, we hope every customer shopping in Akoba will be happy! At the same time, we also refuse to visit poor evaluation blackmailers. We will firmly resist the unexpected guests who threaten us to refund and send gifts by using medium and poor reviews!